W5 - Booking Information

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Booking Information

You can download the W5 Booking Enquiry Form. Complete the form, click 'Submit' and it will be emailed to our bookings team who will contact you soon after.

Alternatively, you can phone 028 9046 7700 and select option 2 and give the following details:

1   Teacher’s name
2   School name
3   Address, Postcode, Tel, Fax
4   Class/Year group
5   Number of children
6   Number of adults
7   Date of visit; 1st choice, 2nd choice, 3rd choice
8   Preferred arrival time
9   Do you wish to book a workshop?
10   Do you wish to book a Challenge Day?
11   If you are bringing packed lunches, do you require a space for: Morning break / Lunch / Afternoon break?
12   Do you wish to pre-order gift bags from the shop?
13   Do you have anyone with special educational, physical, sensory and/or behavioural needs in your group?


Our telephones can be very busy at peak times, but if you leave your contact details on our answering service, we will get back to you as soon as possible. Your booking is only confirmed once you have received a confirmation email, letter or fax.  Please check all the details and phone us if you have not received it within seven days of booking.



Payment is on arrival (cash, credit card, a purchase order in advance or a cheque made payable to W5 Ltd). Please inform us in advance if your numbers change significantly. We reserve the right to refuse entry to groups who have not followed the payment procedures.



Pupils should be dropped off at the W5 group entrance door. Coaches and minibuses should come to the car park at the Abercorn Basin (behind the Odyssey Arena) and at the first barrier speak into the intercom and inform the car park manager that they are bringing pupils to W5. After delivering the pupils to W5 the driver can then follow the path around the building and park in the coach park at the front of the Odyssey free-of-charge. Instructions on how to open and access the coach park are located at the coach park.


Supervision and Behaviour

Our code of conduct for visiting groups is sent with confirmation of booking; please ensure that every leader in your group reads it carefully.

We require the following adult to pupil/student ratio:

Pre-school   1: 2/3 (or as required by your insurance company)
Nursery   1:5 (or as advised by your ELB)
KS 1 (5-8 years)   1: 8
KS 2 (8-11 years)   1:10
Post-primary   1:15

Pupils/students with disability and/or behavioural needs


* Please be aware that it is your responsibility to advise us on the ratio requirements for your group and you must ensure that this is adequate for the pupils’ needs and/or behaviour. Small groups will need a minimum of two adults to cover supervision in the event of accidents or sickness.