W5 - Frequently Asked Questions

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Frequently Asked Questions


These are some of the most frequently asked questions:

Visiting W5

  • Are lockers available?


    Lockers are available for public use (for example storage of coats or lunches) on the ground floor and operate with £1.00 coin, which is returned when the locker is opened.

    There is also a "Buggy Park" where you can leave your buggy while you enjoy the floors.

  • Are refreshments available?


    W5 has a newly refurbished Coffee Shop which is open every day during the summer and offers a fantastic range of Costa teas and coffees, Britvic soft drinks, as well as various snacks, scones, tray bakes and a range of healthy sandwich options.

    If you want to bring your own food you are most welcome. W5 has provided areas for visitors to picnic. Just ask a member of staff for directions.

    W5 is located in the Odyssey complex which offers a range of international restaurants within the Pavilion including La Tasca Spanish Tapas, Pizza Hut, The Streat, the Indian Ocean and the Red Panda. Admission to W5 allows visitors the freedom to leave and lunch at any of these establishments and return to W5 for more fun!

  • Do you accept Euro?


    W5 is very Euro friendly and we accept Euro notes at our Ticket Desk, Shop and Café.

    Only Euro notes can be accepted and we will give change in Sterling. Rates will be advised on the day of your visit.

  • Do you cater for people with Special Needs?


    W5 is a friendly organisation and we have endeavoured to provide disability access for ALL visitors. We provide a loop system at our ticket desk and in the Lecture Theatre - please ask for details.

    W5 have toilets located on each floor which are fully accessible for visitors who use wheelchairs. Our exhibits are designed to be multi-sensory, offering an exciting and interactive experience for a wide range of visitors.

  • How can I pay?

    We accept the following methods of payment:

    Cash: Sterling and Euro

    Credit Cards: All major credit cards including: VISA and Mastercard

    Debit Cards: Switch and Delta

    Cheques: Must be used in conjunction with a valid cheque card

  • How long does a visit to W5 take?

    We recommend you allow at least two hours for your visit, but it's really up to you. If you are in a bit of a hurry, you can still have an enjoyable visit in an hour. You may of course want to stay much longer as there are so many things for you to see and do.