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    Frequently Asked Questions
    • What are your opening hours?

    Monday - Friday: 10am - 5pm

    Saturday: 10am - 6pm

    Sunday: 12pm - 6pm

    Last admission is one hour before closing.

    • Do I need to pre-book my visit online?

    Pre-booking is not essential, however when pre-booking your visit to W5, you can skip the queues and join our fast-track lane on arrival. Please click here to pre-book your visit.

    • How do I purchase a W5 Gift Ticket?

    W5 Gift tickets can be bought from our ticket desk or by calling 028 9046 7700. W5 Gift Tickets can be bought all year round.

    • How do I request charitable support from W5?

    As a charity, W5 appreciates the efforts required in raising funds to support on-going activities and where we can, we support other charitable fundraising initiatives. In order to facilitate your request, please click here and complete our ‘Request for Support’ form. We will then review your request as quickly as possible and be in touch!

    Please note, our booking line is open from 9am-5pm, Monday-Friday. If your query is urgent, please call 02890467700. If you can't get through to an operator please leave your contact details and a member of our team will respond to your query ASAP.

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