Why is W5 changing its ticketing and membership system?
We’re upgrading to a new system to improve our customer experience, making it easier to manage memberships, book visits online, and receive important updates from W5.
When is the change happening?
The new booking system will go live in May 2026.
I am a W5 Member. Will my membership still be valid?
Yes. All existing memberships will be securely transferred to the new system and will remain valid. All members have been contacted directly by our team.
Do I need to do anything right now?
- Annual members: No immediate action is required. Your membership will automatically carry over to our new system, and you’ll be notified when the time comes to renew.
- Direct Debit members: You’ll need to complete an online sign‑up process before your renewal date to continue your membership (see below).
What happens to my Direct Debit if I pay monthly for my W5 membership?
Existing Direct Debits will not automatically carry over to the new system. Direct Debit members must:
- Activate their online account
- Follow the instructions in the renewal email (sent 7 days before renewal)
- Set up Direct Debit again online to continue their membership
What happens if I don't complete the Direct Debit setup?
If the online Direct Debit setup is not completed before renewal, your membership will end on 1 June 2026. You can rejoin at any time via the W5 website.
How do I access my membership in the new system?
After the switch, you’ll receive an email with instructions to activate your new online account. This will allow you to view and manage your membership going forward.
Will my renewal date change?
- Annual members: Your renewal date will remain the same. You’ll receive a renewal reminder via email when it’s time to renew.
- Direct Debit members: All Direct Debit memberships will renew on 1 June following the booking system switchover.
Will my membership benefits change?
No. All current membership benefits remain the same.
Who can I contact if I need help?
If you have any questions or need assistance, please contact our team here.